NDIS FAQ

Add to cart as usual, once you get to checkout add your shipping details and continue on to  the payment page. There will be different payment options, If you are Self or Plan managed simply tick the correct box and click “Place Order”. Your order will go through and you will receive an order confirmation with a PDF link to your invoice.

If you are plan managed, simply forward the entire email to your plan manager or send us an email with their email address and we can send it off for you.

Once we receive payment for your order it will be put in line in our standard shipping process and sent accordingly.

Please note* There can be a delay between your plan manager sending us a remittance and the payment hitting our bank so please keep that in mind when emailing to ask where your items are.

 

Due to the increasing amount of non payments, we adhere to a strict 2 week payment schedule. NDIS Plan managers typically pay within 3-5 business days. We know coming up to Christmas that will stretch out and we are happy to work with you as long as we have clear communication.  Any unpaid invoices at 2 weeks will receive one final reminder  via email and text and if we receive no response after the 2 weeks, your order will be void.

 

Yes, if you need help with your order we can put orders through for you.

Simply fill out the NDIS Order Form - Ensure you put the order under the NDIS Participants name.

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We do our very best to provide the best possible service and high quality items.  If for any reason you are not happy, please email us at  hello@sensorypoodle.com.au outlining your concerns.  We would appreciate the opportunity to resolve the issue to everyone’s satisfaction as quickly as possible. 

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.