We are Caitlin and Vicki, the parent and grandparent of two beautiful autistic kiddos with a wide range of sensory needs.
The Sensory Poodle exists out of a desire to provide a hassle-free way to discover and buy tried-and-tested sensory toys and tools.
We are based in Melbourne’s south-east but ship locally and interstate with expedited shipping options for those urgent orders when it just can’t wait.
We know the challenges and joys of living with neurodiverse and gifted children and adults, and we curate our product family carefully to create a range we know will suit a variety of needs.Learn More
Frequently Asked Questions
How is my order shipped?+
Orders are shipped by Aust Post or Courier.
Typically we use Australia Post. If it is more economical, we may use an alternative carrier and we deliver Australia wide.
Express orders will typically be posted within 48 hours of receiving payment of your order.
Once payment has been received we will send you an email confirmation.
Postage times will vary depending on location however in most cases you should receive your order within 5-10 business days from the purchase date.
Large or special items may incur additional postage and handling charges.
Can I have it sent via Express Post?+
Yes you can. Just select that option at check out.
Express Post orders are typically sent via Australia Post. Sometimes depending on parcel size and the state it’s being delivered to we may decide to use a courier option. Please refer to the Australia Post website for delivery time frames. For items larger than Australia Post limits we use a range of courier services.
Do you ship internationally?+
At this stage we only ship to Australia and New Zealand
Please not that charges do not include any duty/taxes charged by your country's port authorities (if applicable). You will be responsible for any charges they may add. We are unable to quote these as they vary immensely from country to country.
How can I track my order?+
When we ship your order, we automatically send you your tracking number. (Please check your junk folder)
All claims must be made within 14 days of delivery.
Please contact us quoting your order number, with details of your proposed return before proceeding.
Unless the goods are defective or sent in error, you will be required to pay postage with tracking to return goods. Items must be received in original, unopened condition and packaged safely so damage does not occur.
If returned goods are used or in an unsaleable condition, then your return may not be processed. There is no return or exchange available on discounted or on sale items.
What if my order is damaged when it arrives?+
If the goods are faulty, damaged on arrival or they have been incorrectly described we offer the choice of a refund or exchange.
Please contact us with 48 hours of accepting delivery.
We may ask for images to help investigate the damage or fault.
What if I change my mind?+
We are passionate about making sure you have the right product for your needs. If you change your mind about the purchased items, you are welcome to return it to us (at your cost) and we will provide you with a credit so you can chose something else.
All returned items must be in original, unused and unopened condition and proof of purchase will be required.
Please note that, for hygiene reasons, we cannot accept change of mind returns or exchanges for any oral motor/chewable related items, wearable items such as body socks & fabric items such as weighted products.
Can I place a purchase order or get a quote?+
We would be delighted to provide you with a quote.
We accept purchase orders from schools, hospitals and many other government organisations.
We will send an invoice, with payment to be made within 7 days of the invoice date.
We collect information from you when you register on our site, place an order, subscribe to our newsletter or enter information on our site.
Your privacy is important to us, and we are committed to protecting it.
We will not provide your information to a third party and we do not store your credit card details.
We may send you newsletters via email with helpful information, new products, promotions and exclusive offers. You may unsubscribe from this mailing list at any time.
What is your Complaints Policy?+
We do our very best to provide the best possible service and high quality items. If for any reason you are not happy, please email us at email@example.com outlining your concerns. We would appreciate the opportunity to resolve the issue to everyone’s satisfaction as quickly as possible.