Frequently Asked Questions
If you are either NDIS self-managed or plan managed, you may be able to use it to purchase from Sensory Poodle. We recommend you seek advice from your support coordinator or plan manager if you are unsure. Please don't hesitate to ask us any questions.
How do I place an NDIS order?
Add to cart as usual, once you get to checkout add your shipping details and continue on to the payment page. There will be different payment options, If you are Self or Plan managed simply tick the correct box and click “Place Order”. Your order will go through and you will receive an order confirmation with a PDF link to your invoice.
Make sure you put the NDIS participants full name and NDIS number in either the comments box at check out OR as part of the billing details.
If you are plan managed, simply forward the entire email to your plan manager or send us an email with their email address and we can send it off for you.
When will my order be sent?
Once we receive payment for your order, it will be put in line in our standard shipping process and sent accordingly.
Please note, there can be a delay between your plan manager sending us a remittance and the payment hitting our bank, so please keep that in mind when emailing to ask where your items are.
How long do I have to pay my order?
Due to the increasing amount of non-payments, we adhere to a strict 2-week payment schedule. NDIS Plan managers typically pay within 3-5 business days. We know coming up to Christmas that will stretch out, and we are happy to work with you as long as we have clear communication.
Any unpaid invoices at 2 weeks will receive one final reminder via email and text and if we receive no response after the 2 weeks, your order will be void.
Can The Sensory Poodle place my NDIS order for me?
Yes, if you need help with your order, we can put orders through for you.
Simply fill out the NDIS Order Form below. Please ensure you put the order under the NDIS participant's name.
For Self-Managed
Two Options
Pay Upfront
You can order from the website as normal & pay upfront using our payment options.
You submit your invoice or receipt to NDIS yourself. As we receive payment upfront, we send the items out immediately.
Pay Later
Select the NDIS self-managed payment method at checkout. This is a PAY LATER option, to allow you to draw down first.
The PDF link for your invoice to forward to NDIS for payment to yourself will be included in your order confirmation email sent after checking out.
Once you receive the funds, you pay us directly. Our invoice includes payment details for you. We would love you to email us advising payment has been made, including your order number & or name on the invoice.
As soon as payment is received, we post the item to you & send you the tracking number.
If you have any questions, please don't hesitate to ask us via our contact us form.
For Plan-Managed
Two Options
NDIS Plan-Managed Checkout
At checkout, choose the payment option of NDIS Plan Managed. This allows you to check out without payment.
The invoice link for you to forward to your plan manager for payment will be in your order confirmation email sent after checking out. You then email your plan manager this invoice for payment. It includes payment details for them.
As soon as payment is received, we post the item to your preferred address & send you the tracking number.
Email us at hello@sensorypoodle.com.au
Email hello@sensorypoodle.com.au with:
- The items you would like
- Name & NDIS number to be included on the invoice
- Delivery address and name & contact phone number
- Email address of your plan manager to forward the invoice to, which we will also email you a copy of
Manual Order Form
Fill out the form below or email hello@sensorypoodle.com.au with your order and contact details. Kindly note, if your order is bulky/heavy, or you live remote, we may invoice NDIS for shipping.
- Choosing a selection results in a full page refresh.