What is your return policy?
All claims must be made within 14 days of delivery.
Please contact us and quote your order number, along with details of your proposed return, before proceeding. Unless the goods are defective or sent in error, you will be responsible for paying the postage with tracking to return the goods. Items must be received in their original, unopened condition and must be packaged safely to prevent damage.
If the returned goods are used or in an unsaleable condition, your return may not be processed. There is no return or exchange available on discounted or sale items.
What if my order is damaged when it arrives?
If the goods are faulty, damaged upon arrival, or incorrectly described, we offer the choice of a refund or exchange.
Please contact us within 48 hours of accepting delivery. We may request images to help investigate the damage or fault.
What if I change my mind?
We are passionate about ensuring you have the right product for your needs. If you change your mind about the purchased items, you are welcome to return them to us at your expense. We will then provide you with a credit so you can choose something else.
All returned items must be in their original, unused, and unopened condition, and proof of purchase will be required.
Please note that, for hygiene reasons, we cannot accept 'change of mind' returns or exchanges for any oral motor/chewable related items, wearable items like body socks, or fabric items such as weighted products.